Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

160

June 2007

Outbound Dialer Toolbar

In order for the Outbound Dialer actions to be available for agents to use, you must 
configure the agent interface to include the Outbound Dialer toolbar. 

The dialing mode used in the calling campaign determines which buttons appear in 
the toolbar (see 

Table 17).

1. In the User Interface window, select the Toolbar tab. 

2. In the Outbound Dialer Mode section, select the check box next to the dialing 

mode used by your calling campaign (see 

). 

The appropriate buttons are enabled in the button selection pane.

3. Click Apply to save your changes.

The Outbound Dialer toolbar will now appear on the Agent Desktop interface.

Table 17. 

Outbound Dialer toolbar buttons and the dialing mode 

 

in which they appear. 

Icon

Button

Dir. Preview

Predictive

Preview

Progressive

Accept

×

×

Reject

×

×

Reject Close

×

×

Skip ×

×

Skip Close 

×

×

Skip-Next ×

×

×

×

Callback ×

×

×

×

Reclassify ×

Cancel 
Reservation

×

×

×

×