Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
164
June 2007
Alternate Agent Re-Skilling Websites
You can specify two alternative agent re-skilling websites to appear in Cisco
Supervisor Desktop’s Tools menu (see
Supervisor Desktop’s Tools menu (see
).
Figure 88.
Cisco Supervisor Desktop Tools menu.
By default, these menu options both lead to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website on the ICM.
Enterprise Web Administration Agent Re-skilling website on the ICM.
To set up an alternative agent re-skilling website:
1. Under the Agent Re-skilling node, select Site 1 or Site 2.
2. In the right pane, clear the Use Cisco’s Re-skilling tool check box.
The URL field and Apply button are enabled.
3. Enter the URL of the alternative site you want supervisors to use, and then
click Apply.
NOTE: You cannot change the display name.
To remove an alternative agent re-skilling website:
1. Under the Agent Re-skilling node, select the site you want to return to the
default re-skilling website.
2. Select the Use Cisco’s Re-skilling tool check box, and then click Apply.
Agent Re-skilling Notes
■
Any changes you make to the re-skilling website location are not registered by
Cisco Supervisor Desktop until it is restarted.
Cisco Supervisor Desktop until it is restarted.