Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
168
June 2007
Agents
The Agents window (see
) displays a list of all the agents configured in ICM.
From this window you can view an agent’s properties and change the agent’s work
flow group affiliation. You can also select the method of login for both agents and
supervisors—by agent ID or by agent name.
flow group affiliation. You can also select the method of login for both agents and
supervisors—by agent ID or by agent name.
NOTE: When using System IPCC, the only option supported is login by
login name. If you are not using System IPCC, run CAD Configuration
Setup and reset this option. See the Cisco CAD Installation Guide for
more information.
login name. If you are not using System IPCC, run CAD Configuration
Setup and reset this option. See the Cisco CAD Installation Guide for
more information.
You cannot change the agent’s user ID, password, display name, or team name—that
information must be administered through ICM.
information must be administered through ICM.
Figure 89.
The Agents window.
To view an agent’s properties:
1. Select the agent from the agent list, and then click Properties.
The Agent Properties dialog box appears (see
2. Click OK to close the window after reviewing the agent’s properties.