Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agents
June 2007
169
To change agents’ login method:
■
Click either Agent ID or Agent Name to select which an agent should use to log
into Agent Desktop.
into Agent Desktop.
NOTE: If an agent attempts to log in at the same time you change the
login method, the agent will receive an error message. The agent
must restart Agent Desktop and then use the new login method.
login method, the agent will receive an error message. The agent
must restart Agent Desktop and then use the new login method.
Changing an Agent’s Work Flow Group
An agent can belong to only one work flow group at a time. All agents are assigned to
the Default work flow group until reassigned to another one.
the Default work flow group until reassigned to another one.
To change an agent’s work flow group:
1. Select the agent from the agent list, and then click Properties.
You can also double-click or right-click the agent’s name to display the
Properties dialog box.
Properties dialog box.
The Agent Properties dialog box appears (see
2. Select a work flow group from the drop-down list, and then click OK.
The agent is now assigned to a new work flow group.
Figure 90.
Agent Properties dialog box.
Field
Description
ID
The agent’s Agent Desktop/IP Phone Agent user ID
Login Name
The agent’s login name