Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

June 2007

177

Tutorials

Introduction

This chapter shows you how to perform a number of common tasks. The tasks are 
presented as tutorials, and each task includes step-by-step instructions and keystroke 
macro examples. 

The tutorials are based on a fictional company called Rock Coast Products. The 
tutorials are:

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NOTE:  The macros used in these tutorials may need fine-tuning, 
depending on the PC used and the third-party software accessed.