Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
30
June 2007
To remove password protection:
1. In the left pane, select the Call Center 1 node.
2. Choose Setup > Change Password.
The Change Password dialog box appears (see
).
3. Enter your old password, leave the New password and Confirm password
fields blank, and then click OK.
4. You are asked to confirm that you want to leave Desktop Administrator
unprotected. Click Yes.
The Desktop Administrator password has been removed. You must restart the
application for the change to go into effect.
application for the change to go into effect.
Agent Desktop User ID, Login Name, and Password
Agent Desktop user IDs, login names, and passwords are set up in the ICM software
and can be administered only through the ICM software. The user’s Agent Desktop
password is verified on the CTI server when a user starts the application.
and can be administered only through the ICM software. The user’s Agent Desktop
password is verified on the CTI server when a user starts the application.
Use the ICM software to change a user’s Agent Desktop password if it becomes
necessary to do so.
necessary to do so.
Supervisor Desktop User ID, Login Name, and
Password
Password
A user’s Supervisor Desktop user ID and login name are the same as the user’s Agent
Desktop user ID and login name, and are set up in the ICM software.
Desktop user ID and login name, and are set up in the ICM software.
The first time Supervisor Desktop is started, the password is blank. It is up to the
supervisor to create a password using the Change Password functionality within
Supervisor Desktop.
supervisor to create a password using the Change Password functionality within
Supervisor Desktop.
The Supervisor Desktop password can be changed from within Supervisor Desktop or
from the Personnel node in Desktop Administrator (see
from the Personnel node in Desktop Administrator (see
for
more information).