Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

CAD Configuration Setup Utility

June 2007

CAD Configuration Setup Utility

Use the Cisco Agent Desktop Configuration Setup utility to configure the CAD services.
The Configuration Setup utility consists of a series of data entry windows. You must
complete all of the windows in the utility to install and run CAD services successfully.

The Configuration Setup utility has two modes: Initial and Update. The utility is
launched automatically in Initial Mode after the CAD service installation finishes. You
can run the utility again later in Update Mode to change your configuration settings. To
run the utility in Update Mode, choose one of the following methods:

■

launch the utility from Desktop Administrator

■

run PostInstall.exe, which is located on each CAD computer in C:\Program
Files\Cisco\Desktop\bin

The windows that appear when you run this utility depend on the following factors:

■

the host computer on which the Configuration Setup utility was launched

■

the mode in which the Configuration Setup utility is running

■

the services and applications that are running on the computer on which the
Configuration Setup utility was launched

Table 2

lists all of the windows that are part of the Configuration Setup utility in

alphabetical order. For each window, the table indicates whether that window appears
when the utility is run on the computer that hosts the named application or service. If
you need to change a configuration setting, use the table to determine the computer
on which you must run the Configuration Setup utility. The table has the following
columns:

■

Window title: The name of the window

■

Mode: The mode in which the window appears (Update or Both initial/update)

■

Base: The computer on which the CAD base services run

■

VoIP: The computer on which the VoIP Monitor Service runs

■

Rec: The computer on which the Recording and Statistics Service runs

■

CAD/CSD: The computer on which Cisco Agent Desktop and Cisco Supervisor
Desktop run

■

CDA: The computer on which Cisco Desktop Administrator runs

Table 2.

CAD Configuration Setup windows

Window Title

Mode

Base

VoIP

Rec

CAD

CSD

CDA

CAD-BE Servers

Update

CallManager

Both