Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Enterprise Data
June 2007
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Use the Desktop Administrator’s Enterprise Data window to specify what information
is displayed and how it appears in the agent applications.
is displayed and how it appears in the agent applications.
NOTE: The agent applications must be restarted for any enterprise
data variable or layout changes you make to go into effect.
data variable or layout changes you make to go into effect.
When you select Enterprise Data in the navigation pane, the display pane displays the
Field List and Layout List (see
Field List and Layout List (see
Figure 21.
The Enterprise Data window.
Fields
The Field List displays both the predefined fields in ICM and the custom fields you
create using the Field Editor.
create using the Field Editor.
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Predefined fields have index numbers of 159–255, and cannot be edited.
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Custom fields have index numbers of 0–158, and can be edited.
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Fields marked with an asterisk (*) are expanded call context (ECC) variables.