Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
54
June 2007
To add a custom field to the Field List:
1. In the Field List area, click Add.
The Field Editor dialog box appears (see
Figure 22.
The Field Editor dialog box.
2. Choose a field index number from the drop-down list.
The field automatically shows the next available number.
3. Enter a field name that describes the contents of the field.
The field name and field value can contain only the following characters:
■
Alphanumeric characters (Aa–Zz, 0–9)
■
Underscore ( _ )
■
Period ( . )
If you use disallowed characters in the field name or field value, they may not
display in the IP Phone Agent service.
display in the IP Phone Agent service.
NOTE: For Chinese, Japanese, and Korean localized sites,
IP Phone Agent phones display the field index number, not
the field name. This is due to phone limitations on displaying
multi-byte characters.
IP Phone Agent phones display the field index number, not
the field name. This is due to phone limitations on displaying
multi-byte characters.
If the field is an ECC variable, the field name must exactly mirror how the field
is expressed in ICM, but without the “user” prefix. For instance, the ICM ECC
variable user.Account.Number must be named .Account.Number in the
custom field list.
is expressed in ICM, but without the “user” prefix. For instance, the ICM ECC
variable user.Account.Number must be named .Account.Number in the
custom field list.