Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Enterprise Data
June 2007
57
The Layout Editor dialog box closes.
6. In the Enterprise Data window, click Apply to save your changes.
To edit an existing layout:
1. In the Layout List, select the layout you want to edit, and then click Edit.
The Layout Editor dialog box appears.
2. Make your changes, and then click OK.
The Layout Editor dialog box closes.
3. In the Enterprise Data window, click Apply to save your changes.
To delete an existing layout:
1. In the Layout List, select the layout you want to delete, and then click Delete.
The layout is deleted.
2. In the Enterprise Data window, click Apply to save your changes.
NOTE: You cannot delete the Default layout.
Custom Layouts
If you want to use a custom layout rather than the default layout, you must first create
the custom layout and then create a custom ICM script.
the custom layout and then create a custom ICM script.
To use a custom layout:
1. Create a new ECC scalar variable with ICM Configuration Manager. The new
variable stores the new layout as set in an ICM script.
2. Delete the existing field with the index number of 252 from the list of
variables.
3. Add a new custom field with an index number of 252. (This index number is
an exception to the rule that fields with indexes between 231 and 255 are
predefined and not editable.)
predefined and not editable.)
4. Name the new field with the name you gave the new ECC variable you created
in Step 1, without the “user” prefix.
The new field must be a scalar variable, not an array variable.
5. Create a new layout (see the procedure
).
6. Write an ICM script that assigns the new layout name to the new ECC variable.
See your ICM documentation for information on creating scripts.