Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
VoIP Monitor
June 2007
59
Figure 24.
The VoIP Monitor window (VoIP Monitor Services tab).
Desktop Monitoring
A phone is monitored either through desktop monitoring or a VoIP Monitor service—it
cannot be monitored by both. However, a VoIP Monitor service can be a backup if the
agent’s desktop monitoring module fails to register with Directory Services when CAD
is started.
cannot be monitored by both. However, a VoIP Monitor service can be a backup if the
agent’s desktop monitoring module fails to register with Directory Services when CAD
is started.
With desktop monitoring enabled, software on the agent desktop handles recording
and monitoring requests for that agent. This is possible only on desktops that are
physically connected to the network through a hard IP phone (see the Cisco CAD
Installation Guide for a list of supported hard IP phones) or through the Cisco IP
Communicator soft phone. Desktop Monitoring does not apply to agents using the IP
Phone Agent service on their IP phone or to CAD-BE agents.
and monitoring requests for that agent. This is possible only on desktops that are
physically connected to the network through a hard IP phone (see the Cisco CAD
Installation Guide for a list of supported hard IP phones) or through the Cisco IP
Communicator soft phone. Desktop Monitoring does not apply to agents using the IP
Phone Agent service on their IP phone or to CAD-BE agents.
NOTE: Desktop monitoring does not function with some NIC cards
that are unable to detect both voice packets and data packets in a
multiple VLAN environment. For more information on this issue, and
suggested work-arounds, see Chapter 1 in the Cisco CAD Installation
Guide.
that are unable to detect both voice packets and data packets in a
multiple VLAN environment. For more information on this issue, and
suggested work-arounds, see Chapter 1 in the Cisco CAD Installation
Guide.