Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
58
June 2007
VoIP Monitor
The VoIP Monitor window (
) enables you to:
■
Enable desktop monitoring or server monitoring for devices
■
Configure a default VoIP Monitor server for server monitoring
■
Configure devices to be monitored by specific VoIP Monitor servers
■
Configure agent gateways to be monitored by specific VoIP Monitor servers in
order to monitor and record mobile agents
order to monitor and record mobile agents
The default setting is all agents using desktop monitoring. In general, there is no need
to configure devices for VoIP Monitor server monitoring. See
to configure devices for VoIP Monitor server monitoring. See
for more information.
Desktop monitoring and server monitoring are two ways of providing CAD-based
monitoring. If your system configuration uses Cisco Unified Communications
Manager 6.0 (Unified CM), CAD also supports Unified CM-based monitoring.
monitoring. If your system configuration uses Cisco Unified Communications
Manager 6.0 (Unified CM), CAD also supports Unified CM-based monitoring.
The type of monitoring that is used is determined when the Cisco components of your
system are installed. CAD uses either Unified CM-based or CAD-based monitoring, not
both. If your system is configured to use Unified CM-based monitoring, desktop and
server monitoring are not available.
system are installed. CAD uses either Unified CM-based or CAD-based monitoring, not
both. If your system is configured to use Unified CM-based monitoring, desktop and
server monitoring are not available.
NOTE: If your system is configured to use Cisco Unified
Communications Manager-based (Unified CM-based) silent
monitoring, no additional configuration is required in Desktop
Administrator.
Communications Manager-based (Unified CM-based) silent
monitoring, no additional configuration is required in Desktop
Administrator.