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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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VoIP Monitor
June 2007
63
Your changes go into effect immediately.
Effect of Monitoring Options on Devices
Use 
 to determine the effect on monitored devices with various combinations 
of desktop monitoring, VoIP Monitor service monitoring, and setting a default monitor.
If a device is assigned to be monitored by a specific VoIP Monitor service, and that 
service fails, there is no failover to the default VoIP Monitor service (if one is 
designated). However, if a device has desktop monitoring enabled, and the desktop 
monitoring module is not registered with Directory Services at the time a monitoring or 
recording session is requested, there is failover to a specific VoIP Monitor service (if 
designated) or to the default VoIP Monitor service (if designated).
Table 3. 
Effect of Monitoring Options on Devices 
Specific V
oIP 
D
es
kto
p M
on
ito
r
De
fa
ult V
oIP 
Effect on Devices
No
No
No
Monitoring fails if there are multiple VoIP monitor services; 
monitored by default VoIP Monitor service if there is one 
VoIP Monitor service in the system.
Yes
No
No
Monitored by specific VoIP Monitor service; no backup in 
case of failure.
Yes
Yes
No
Monitored by Desktop Monitor; backed up by specific VoIP 
Monitor service.
Yes
No
Yes
Monitored by specific VoIP Monitor service; no backup in 
case of failure.
No
Yes
No
Monitored by Desktop Monitor; no backup in case of failure. 
If there is only one VoIP Monitor service in the system, it 
serves as backup.
No
Yes
Yes
Monitored by Desktop Monitor; backed up by default VoIP 
Monitor service.
No
No
Yes
Monitored by default VoIP Monitor service; no backup in 
case of failure.
Yes
Yes
Yes
Monitored by Desktop Monitor; backed up by the specific 
VoIP Monitor service. If the selected VoIP Monitor service 
fails, there is no backup.