Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
VoIP Monitor
June 2007
61
NOTE: We recommend you assign a static extension to an extension
mobility device to make administration easier.
mobility device to make administration easier.
To set a default VoIP Monitor service:
■
On the VoIP Monitor Services tab, choose a VoIP Monitor service from the
Default VoIP Monitor Server field.
Default VoIP Monitor Server field.
The service you choose is set as the default monitor service for your system.
Any device not assigned to a specific VoIP Monitor service or that has desktop
monitoring disabled is monitored by the default monitor service.
Any device not assigned to a specific VoIP Monitor service or that has desktop
monitoring disabled is monitored by the default monitor service.
To assign a device to a specific VoIP Monitor service:
1. Select the VoIP Monitor Services tab.
2. Using either the device’s extension or the MAC address, locate the device you
wish to assign to a specific VoIP Monitor service.
You can click a column header to sort the column in ascending or descending
order to make your search easier.
order to make your search easier.
3. Choose a VoIP Monitor service from the Monitor Server drop-down list.
You can right-click anywhere in a device’s row to pop up the Select a VoIP
Monitor Server dialog box from which to choose a VoIP Monitor service.
Monitor Server dialog box from which to choose a VoIP Monitor service.
4. Make sure that the device’s Enable Desktop Monitoring check box is cleared.
The device is now assigned to that VoIP Monitor service.
To assign multiple devices to a specific VoIP Monitor service:
1. Use standard Windows multiple selection techniques to assign more than one
device to a specific VoIP Monitor service:
■
Shift-Click to select a range of contiguous devices, then right-click the
selected devices to display the Select a VoIP Monitor Server dialog box.
selected devices to display the Select a VoIP Monitor Server dialog box.
■
Ctrl-Click to select non-contiguous devices, then right-click the selected
devices to display the Select a VoIP Monitor Server dialog box.
devices to display the Select a VoIP Monitor Server dialog box.
2. Choose the VoIP Monitor service from the drop-down list.
The devices you selected are now assigned to that VoIP Monitor service.
Mobile Agent Monitoring
Mobile agents can connect to the system through any one of a number of agent
gateways. The Mobile Agent Monitor tab (see
gateways. The Mobile Agent Monitor tab (see
) enables you to assign one
VoIP Monitor service to each agent gateway. Only one VoIP Monitor service per agent
gateway is supported. One VoIP Monitor service can be assigned to multiple agent
gateways as well as to regular agent phones.
gateway is supported. One VoIP Monitor service can be assigned to multiple agent
gateways as well as to regular agent phones.