Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
VoIP Monitor
June 2007
63
Your changes go into effect immediately.
Effect of Monitoring Options on Devices
Use
of desktop monitoring, VoIP Monitor service monitoring, and setting a default monitor.
If a device is assigned to be monitored by a specific VoIP Monitor service, and that
service fails, there is no failover to the default VoIP Monitor service (if one is
designated). However, if a device has desktop monitoring enabled, and the desktop
monitoring module is not registered with Directory Services at the time a monitoring or
recording session is requested, there is failover to a specific VoIP Monitor service (if
designated) or to the default VoIP Monitor service (if designated).
service fails, there is no failover to the default VoIP Monitor service (if one is
designated). However, if a device has desktop monitoring enabled, and the desktop
monitoring module is not registered with Directory Services at the time a monitoring or
recording session is requested, there is failover to a specific VoIP Monitor service (if
designated) or to the default VoIP Monitor service (if designated).
Table 3.
Effect of Monitoring Options on Devices
Specific V
oIP
D
es
kto
p M
on
ito
r
De
fa
ult V
oIP
Effect on Devices
No
No
No
Monitoring fails if there are multiple VoIP monitor services;
monitored by default VoIP Monitor service if there is one
VoIP Monitor service in the system.
monitored by default VoIP Monitor service if there is one
VoIP Monitor service in the system.
Yes
No
No
Monitored by specific VoIP Monitor service; no backup in
case of failure.
case of failure.
Yes
Yes
No
Monitored by Desktop Monitor; backed up by specific VoIP
Monitor service.
Monitor service.
Yes
No
Yes
Monitored by specific VoIP Monitor service; no backup in
case of failure.
case of failure.
No
Yes
No
Monitored by Desktop Monitor; no backup in case of failure.
If there is only one VoIP Monitor service in the system, it
serves as backup.
If there is only one VoIP Monitor service in the system, it
serves as backup.
No
Yes
Yes
Monitored by Desktop Monitor; backed up by default VoIP
Monitor service.
Monitor service.
No
No
Yes
Monitored by default VoIP Monitor service; no backup in
case of failure.
case of failure.
Yes
Yes
Yes
Monitored by Desktop Monitor; backed up by the specific
VoIP Monitor service. If the selected VoIP Monitor service
fails, there is no backup.
VoIP Monitor service. If the selected VoIP Monitor service
fails, there is no backup.