Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
12
February 6, 2013
4. Type your login name/ID, password, and extension in the appropriate fields,
then click OK. You are now logged into CAD-BE in the Not Ready state.
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If you enter a login name/ID that is already in use by another agent, a
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in. This is known
as a “forced login.”
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in. This is known
as a “forced login.”
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If you enter an extension that is already in use by another agent, an error
message appears, stating that the extension is already in use. You must
enter a different extension to log in.
message appears, stating that the extension is already in use. You must
enter a different extension to log in.
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If the login method (Login Name or Login ID) is changed while you are
logging in, an error message appears, stating that the login method has
changed. You must restart CAD-BE to log in.
logging in, an error message appears, stating that the login method has
changed. You must restart CAD-BE to log in.
NOTE: If your team assignment is changed, then you must restart
CAD-BE for the change to go into effect.
CAD-BE for the change to go into effect.
Logging in as a Mobile Agent
When you log in as a mobile agent, you can use any phone to receive calls that is
accessible to the contact center phone system, including home phones and cell
phones that are not directly connected to the contact center.
accessible to the contact center phone system, including home phones and cell
phones that are not directly connected to the contact center.
The Agent Login window you see might not display the Mobile Agent Mode check box.
If you need to log in using mobile agent mode and the check box is not visible, ask
your CAD administrator to enable it.
If you need to log in using mobile agent mode and the check box is not visible, ask
your CAD administrator to enable it.
NOTE: The instructions in this document about using CAD-BE do not
address important differences that apply when you log in as a mobile
agent. Consult the “Using Unified Mobile Agent” section of the Mobile
Agent Guide for Cisco Unified CC Enterprise for instructions on using
your desktop when you log in as a mobile agent. This user guide is
available for download on cisco.com (use the search function on the
website to find the exact location).
address important differences that apply when you log in as a mobile
agent. Consult the “Using Unified Mobile Agent” section of the Mobile
Agent Guide for Cisco Unified CC Enterprise for instructions on using
your desktop when you log in as a mobile agent. This user guide is
available for download on cisco.com (use the search function on the
website to find the exact location).
NOTE: You must use CAD-BE for all call control operations as
described below. If you use your phone for call control, you might lose
the customer’s call. Also, use CAD-BE to monitor call activities, such
as conference status. This information is not displayed accurately (or
not at all in some cases) on your phone. Consult your Cisco Unified
Mobile Agent documentation for more information.
described below. If you use your phone for call control, you might lose
the customer’s call. Also, use CAD-BE to monitor call activities, such
as conference status. This information is not displayed accurately (or
not at all in some cases) on your phone. Consult your Cisco Unified
Mobile Agent documentation for more information.