Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop—Browser Edition User Guide

September 2011

To log in as a local agent:

1. Start your web browser.

2. Type the following address in the address field, where <CAD server> is the

IP address or hostname of the server that is hosting CAD.

http://<CAD server>:8088/cadbe/CAD-BE.jsp

NOTE: The address is case sensitive. Type the uppercase and
lowercase letters exactly as shown.

3. Press Enter. The Login window appears (

Figure 2

NOTE: A warning might appear, stating that the CAD-BE digital
signature cannot be verified. This means that the web browser cannot
verify the digital signature with a trusted source. To prevent this
warning from displaying again, select the check box Always trust
content from this publisher, then click Run to launch CAD-BE. Do not
click Cancel. If you cancel, CAD-BE will run in restricted mode and
some features will not function correctly.

4. Type your login name/ID, password, and extension in the appropriate fields,

then click OK. You are now logged into CAD-BE in the Not Ready state.

■

If you enter a login name/ID that is already in use by another agent, a
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in. This is known
as a “forced login.”

Figure 2.

NOTE: The Login window
prompts for either login name
or login ID, depending on the
method that your
administrator configured.