Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Logging in Using CAD-BE

September 2011

9

Logging in Using CAD-BE

You can log in using CAD-BE as a local agent or as a mobile agent. A local agent uses 
CAD-BE within the contact center. A mobile agent uses Cisco Unified Mobile Agent to 
connect to CAD-BE via any kind of phone (including a cell phone) from outside the 
contact center. For instructions about logging in, see the appropriate section below.

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CAD-BE runs in the following web browsers:

Both browsers must have the Java Runtime Environment (JRE) 6.0 plug-in installed. All 
popup blockers must be disabled. Consult your administrator for instructions on 
disabling your popup blockers, if any.

NOTE:  If you do not have JRE installed when you try to start CAD-BE, 
you will be prompted to install it. After JRE is installed, CAD-BE will 
continue to start normally.

Multi-line Phones

CAD-BE supports multi-line phones. However, the number of lines supported is limited. 
You cannot log into a phone that has more than four lines (one ACD line and three 
non-ACD lines). 

Only two calls per line are supported.

Logging in as a Local Agent

NOTE:  If you are using Cisco IP Communicator as your phone, you 
must start IP Communicator before you log in using CAD-BE.

Operating System

Supported Browsers

Microsoft Windows XP Professional 
with Service Pack 2 or Service Pack 3

Microsoft Internet Explorer 7 and 8

 

Mozilla Firefox 3.0

Microsoft Windows Vista Business, 
Enterprise, and Ultimate Editions with 
Service Pack 1

Microsoft Internet Explorer 7 and 8

 

Mozilla Firefox 3.0

Red Hat Enterprise Linux 4, 5

Mozilla Firefox 3.0