Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
November 2006
107
Figure 62.
The Select Action dialog box.
4. Choose the tab for the type of action you want to associate with the event.
5. If the action already exists, select it, and then click OK.
If the action does not yet exist, click New and follow the instructions for
setting up that type of action as outlined below.
setting up that type of action as outlined below.
6. Click OK.
The Select Action dialog box closes and you return to the Work Flow window.
The new action is listed in the Actions pane.
The new action is listed in the Actions pane.
Editing an Action
To edit an action:
1. In the Work Flow window, select the appropriate event, and then select the
action you want to edit from the Actions pane.
2. Click Edit.
The edit dialog box for that action appears.
3. Make your changes, and then click OK.
The action is now changed.
Deleting an Action
To permanently delete an action, you must first delete it from any event it is associated
with, and then delete the action itself.
with, and then delete the action itself.