Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
November 2006
109
3. Enter an action name, select the icon you want to appear in the popup
window, and then type your message.
4. Click Preview to see what the popup window will look like (see
).
Figure 64.
Preview of an Agent Notification popup window.
5. Click OK.
Agent State Action
An Agent State action enables you to select an agent state to associate with an
event.
event.
Agent State actions may be associated only with Answered and Dropped events. The
only valid agent states are Ready, Not Ready, Work Ready, and Work Not Ready.
only valid agent states are Ready, Not Ready, Work Ready, and Work Not Ready.
NOTE: You can associate these states with the Dropped event, but if
agent state transitions are configured in ICM, that setting will
probably take precedence over the agent state action you configure
here.
agent state transitions are configured in ICM, that setting will
probably take precedence over the agent state action you configure
here.
To set up an Agent State action:
1. Set up a new action. See
The Select Action window appears.
Select the Agent State tab, and then click New.
The Agent State Action Setup box appears (see
).
Figure 65.
Agent State Action Setup dialog box.
The title bar on the actual popup window may
contain truncated text, because Windows
automatically adds “Cisco Agent Desktop” to
the beginning of the title bar text and the
popup window does not resize.
contain truncated text, because Windows
automatically adds “Cisco Agent Desktop” to
the beginning of the title bar text and the
popup window does not resize.