Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.1
132
November 2006
*Call Duration
The difference between the call’s end time and start
time. The time is read from the Enterprise server’s
clock.
time. The time is read from the Enterprise server’s
clock.
*cisco.com.Category
Reserved for future use.
*cisco.com.MessageKey
Reserved for future use.
*cisco.com.Priority
Reserved for future use.
*Collected Digits
Digits entered by the caller in response to IVR
prompting.
prompting.
*DNIS
The number of the phone that received a call.
*ICM Call Variable 1…
*ICM Call Variable 10
*ICM Call Variable 10
Call-related variable data. There are 10 available
variables.
variables.
*Last Called Number
The last number dialed.
*Last Calling Number
The last device that made a call.
*Last Connected
Number
Number
The last monitored device that joined the call.
*Last Queued Time
The amount of time spent in queue the last time the call
was queued. The time is read from the Enterprise
server’s clock.
was queued. The time is read from the Enterprise
server’s clock.
*Last Redirection
Number
Number
The last number the call was redirected from.
*Layout
The name of the enterprise data layout.
*Trunk ID
Device ID of the trunk.
*UCID
Not applicable.
[AGENT_ID]
The agent’s identification.
[CALL_DURATION]
The difference between the call’s end time and start
time. The time is read from the agent’s PC’s clock.
time. The time is read from the agent’s PC’s clock.
[CALL_END_TIME]
The end time of the current call. If the call has not yet
ended, it is the current time. The time is read from the
agent’s PC’s clock.
ended, it is the current time. The time is read from the
agent’s PC’s clock.
[CALL_START_TIME]
The start time of the current call. If there is no call, this
data is empty. The time is read from the agent’s PC’s
clock.
data is empty. The time is read from the agent’s PC’s
clock.
Table 17.
Enterprise Data Fields — Continued
Data Field
Description