Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

3. Complete the dialog box as follows:

4. Click OK.

This action is available to CAD agents at the Enhanced and Premium levels. 

The timer action enables you to trigger Agent State, HTTP, or Agent Notification 
actions after a certain amount of time has elapsed under specified circumstances. 

For instance, you can configure the Timer action to change the agent’s state to Ready 
if the agent has been in the Work Ready state for 3 minutes. 

Action Name

Enter a name for the new action.

Enterprise Data 
Field to Set

Select the enterprise data field you whose content 
you want to set. Only ICM call variables and all 
user-created ECC variables are available for 
selection from the drop-down list. 

Select one of the following data sources:

Desktop Variable

From the drop-down list, select the desktop variable 
you want to be entered automatically in the 
enterprise data field. Your choices are Agent ID, 
System Name, System Time, or Skill Group.

Static Text

Enter the static text you want to be entered 
automatically in the enterprsie data field. Maximum 
length of text is 210 characters.