Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enter the host name or IP address of the ICM Admin Workstation (AW) Distributor. 

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If you have only one ICM AW Distributor, enter the information in the Primary 
section.

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If you are also using a secondary ICM AW Distributor, enter its location in the 
Secondary section.

NOTE:  If you change these host names or IP addresses after initial setup, 
you must restart each Recording & Statistics service and the Sync service to 
ensure that the change is registered with them properly. 

To enable supervisors to dynamically re-skill agents on their teams using the Cisco 
IPCC Agent Re-skilling Tool, select the Enabled check box in the Dynamic Reskilling 
section. This tool is a web-based application. If it is located on a secured server and 
requires a secure socket URL (https), select the Secured client connection check 
box. If you leave this box unchecked, the URL will use the http prefix. 

In the System IPCC Environment section, select Yes or No to indicate whether or not 
your configuration is running in a System IPCC environment. 

NOTE:  This section is enabled only in update mode. When CAD 
Configuration Setup runs in Initial mode, this question is asked in a popup 
dialog box.