Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The ICM Admin Workstation database locations are autofilled based on what you 
entered in the ICM Admin Workstation Distributor window. 

Select if the database is SQL or NT. 

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If you select SQL, enter the instance name, login ID, and password of a user 
who has read privileges for the Admin Workstation database.

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If you select NT, enter the instance name, login ID, and password of a user 
who can log into the ICM Admin Workstation computer and who has read 
privileges for the ICM Admin Workstation database. The login ID is of the 
format <domain>\<username> or .\<username>.

Enter the type of connection, TCP/IP or Named Pipes. 

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If you select TCP/IP, enter the port number used to connect to the database.

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If you select Named Pipes, enter the share path in the format \\<path> in the 
Port field.

NOTE:  If you change these settings after initial setup, you must restart each 
Recording & Statistics service and the Sync service to ensure that the 
change is registered with them properly.