Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

In order for the Recording & Statistics service to replicate databases, NT 
authentication must be used. In the Administrator login section, enter the Login ID 
and password of a user with NT authentication for both machines. 

NOTE:  The Login ID and password as entered during the initial installation 
are saved and will appear in the fields automatically.

NOTE:  If you change these settings after initial setup, you must restart each 
Recording & Statistics service to ensure that the change is registered with 
them properly. 

Select the IP address of the network adaptor to which voice packets are sent to be 
sniffed by the VoIP Monitor service (if this is a server box) or the desktop monitor (if 
this is a client desktop). 

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On a VoIP Monitor Service server, it is the IP address of the NIC that is 
connected to the port configured for SPAN. 

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On a client desktop computer, it is the IP address of the NIC on which the 
computer is daisy-chained to the phone.

NOTE:  If you change these settings after initial setup, you must restart the 
VoIP Monitor service or the client application (depending on where you run 
Configuration Setup) to ensure that the change is registered with them 
properly.