Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

■

A scalar ECC variable is one that stores a single piece of data.

■

An array ECC variable is one that stores multiple pieces of data.

5. If you checked Array, specify the number of elements in the array in the 

number field on the right. 

Entering a number in the number field disables the Field Index field. The 
system automatically assigns the next available indexes to each element in 
the array.

6. Click OK.

The Field Editor dialog box closes.

7. In the Enterprise Data window, click Apply to save your changes.

1. In the field list, select the field you want to edit, and then click Edit.

The Field Editor dialog box appears.

2. Make your changes, and then click OK.

The Field Editor dialog box closes.

3. In the Enterprise Data window, click Apply to save your changes.

1. In the field list, select the field you want to delete, and then click Delete.

You can delete only custom fields.

2. In the Enterprise Data window, click Apply to save your changes.

The Layout List displays the field layouts available for use on the agent desktop. Each 
layout may contain up to 16 fields chosen from the fields in the Field List.

During a screen pop, the data layout used (other than the default) is determined by an 
ICM script.

1. Create a new ECC scalar variable with ICM Configuration Manager. The new 

variable stores the new layout as set in an ICM script.

2. Delete the existing field with the index number of 252 from the list of 

variables.