Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.1
38
November 2006
Enterprise Data
Enterprise data, the Information associated with an incoming call, is displayed in the
CAD desktop applications. The Enterprise Data window is used to specify what
information is displayed and how it appears.
CAD desktop applications. The Enterprise Data window is used to specify what
information is displayed and how it appears.
When you select Enterprise Data in the navigation pane, the display pane displays the
Field List and Layout List, as shown in
Field List and Layout List, as shown in
.
Figure 21.
The Enterprise Data window.
Fields
The Field List displays both the predefined fields in ICM and the custom fields you
create using the Field Editor.
create using the Field Editor.
NOTE: Data containing the pipe ( | ) character cannot be displayed correctly.
Fields containing this character may be blank or truncated. It is
recommended that you do not use the pipe character in any enterprise data
fields.
Fields containing this character may be blank or truncated. It is
recommended that you do not use the pipe character in any enterprise data
fields.
Predefined fields have index numbers of 159–255 and may not be edited. Custom
fields may use index numbers 0–158 and are editable. Fields marked with an asterisk
( * ) are expanded call context (ECC) variables.
fields may use index numbers 0–158 and are editable. Fields marked with an asterisk
( * ) are expanded call context (ECC) variables.