Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Enterprise Data
November 2006
39
To add a custom field to the Field List:
1. In the Field List area, click Add.
The Field Editor dialog box appears (see
).
Figure 22.
The Field Editor dialog box.
2. Choose a field index number from the drop-down list.
The field automatically shows the next available number.
3. Enter a field name that describes the contents of the field.
The field name can contain only the following characters. If you use
disallowed characters in the field name, the enterprise data field may not
display in the IP Phone Agent service.
disallowed characters in the field name, the enterprise data field may not
display in the IP Phone Agent service.
■
alphanumeric characters (Aa–Zz, 0–9)
■
underscore ( _ )
■
period ( . )
NOTE: For Chinese, Japanese, and Korean localized sites,
IP Phone Agent phones display the field index number, not
the field name. This is due to phone limitations on displaying
multi-byte characters.
IP Phone Agent phones display the field index number, not
the field name. This is due to phone limitations on displaying
multi-byte characters.
If the field is an ECC variable, the field name must exactly mirror how the field
is expressed in ICM, but without the “user” prefix. For instance, the ICM ECC
variable userAccountNumber must be named AccountNumber in the custom
field list.
is expressed in ICM, but without the “user” prefix. For instance, the ICM ECC
variable userAccountNumber must be named AccountNumber in the custom
field list.
NOTE: ECC variable names cannot be localized with
multi-byte characters due to a limitation in ICM.
multi-byte characters due to a limitation in ICM.
4. If the field is an ECC variable, select the appropriate check box—Scalar or
Array.