Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
94
31-Mar-06
Adding a New Action
To add a new action:
1. Access the Voice Contact Work Flow or Agent Management Work Flow
window.
2. Select the event to be associated with the new action.
3. Under the Actions pane, click Add.
Figure 55.
The Select Action dialog box.
4. Choose the tab for the type of action you want to associate with the event.
5. If the action already exists, select it, and then click OK.
If the action does not yet exist, click New and follow the instructions for
setting up that type of action as outlined below.
setting up that type of action as outlined below.
6. Click OK.
The Select Action dialog box closes and you return to the Work Flow
window. The new action is listed in the Actions pane.
window. The new action is listed in the Actions pane.
Run Macro
Yes
Yes
No
Timer
Yes
No
No
Utility
Yes
No
No
Table 12.
Action availability per work flow type — Continued
Action Type
Voice Contact
Agent Mgmt
Time of Day