Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
31-Mar-06
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Editing an Action
To edit an action:
1. In the Work Flow window, select the appropriate event, and then select the
action you want to edit from the Actions pane.
2. Click Edit.
The edit dialog box for that action appears.
3. Make your changes, and then click OK.
The action is now changed.
Deleting an Action
To permanently delete an action, you must first delete it from any event it is
associated with, and then delete the action itself.
associated with, and then delete the action itself.
To permanently delete an action:
1. In the Work Flow window, select each event. If the action you want to delete
is associated with that event, select the action in the Action pane and then
click Delete to remove it from that event.
click Delete to remove it from that event.
The action is now removed from all events.
2. Under the Actions pane, click Add.
The Select Actions dialog box appears.
3. Choose the appropriate tab, and then select the action you want to delete.
4. Click Delete.
The action is deleted.
5. Click OK.
The Select Action dialog box closes and you return to the Work Flow
window.
window.
Agent Notification Action
An Agent Notification action displays a custom message popup window on the
agent’s desktop when a certain event occurs. For instance, when an agent logs out, a
popup window reminding the agent to complete his time card could pop up on his
desktop.
agent’s desktop when a certain event occurs. For instance, when an agent logs out, a
popup window reminding the agent to complete his time card could pop up on his
desktop.
To set up an Agent Notification action:
1. Set up a new action. See