Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

1. Set up a new action. See 

The Select Action window appears.

Select the Agent State tab, and then click New.

The Agent State Action Setup box appears (see 

2. Enter a name for the action, select the agent state control from the 

drop-down list, and then click OK.

You can enable automated reason codes when you set up an agent state action for 
transitioning to Logout or Not Ready. 

If you enable automated reason codes, the agent does not have to choose the 
appropriate reason code when an agent state action to transition to Logout or Not 
Ready is triggered.

1. Set up a new Agent State action (see 

) or 

edit an existing Agent State action (see 

). 

2. In the Agent State Action Setup dialog box, enter a name for the action, 

select either AgentNotReady or AgentLogout from the Agent State Control 
drop-down list. 

The Automate Reason button appears in the dialog box (see