Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

3. Enter a name for the action and enter the path to the desired application’s 

location.

Make sure the application is located so that it is available to Agent Desktop at 
runtime.

4. Add any arguments you wish to pass to the application. 

Choose the desired argument in the Available Arguments list, and use the left 
arrow to add it to the Argument list. Use the up and down arrows to reorder 
the Argument list.

5. When you have finished entering information, click OK. 

For more examples of setting up this type of action, see Chapter 6, “Tutorials.”

A macro is a shortcut for a sequence of keystrokes. For example, you might record a 
macro that performs the following tasks with each incoming call:

1. Copy the ANI (Automatic Number Identification) from Agent Desktop to 

Microsoft Outlook

2. Open a contact list

3. Find the ANI in a database or spreadsheet

4. Display a screen containing the caller’s account information

NOTE:  Do not use a Run Macro action to perform tasks that can be 
accomplished by one of the other types of actions available. For example, use 
a Call Control action to transfer a call, and an Agent State action to change 
agent states.