Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

NOTE:  Run Macro actions do not work correctly when Chinese and Korean 
characters (and potentially any multi-byte characters) are used. 

For examples of creating macros, see Chapter 6, “Tutorials.”

If your macro accesses a third-party application, make sure that the application is 
open. If the macro enters text into the third-party application, make sure that 
application has Windows focus. 

Keystroke macros play back to the top level window they were recorded in. If you are 
running a keystroke macro to a Terminal Services window, you must make sure that 
the appropriate application in that Terminal Services window always has focus, 
otherwise the keystrokes will be sent to the wrong application.

Before you begin to record the macro, make a test run with the third-party application, 
writing down all of the keystrokes required for the tasks you wish to perform.

Avoid using:

■

the tab or arrow keys in your macro because the cursor may not always be in 
the same position each time a window opens.

■

mouse clicks and movements, because the macro recorder does not record 
them.

Use keyboard shortcut keys instead to perform actions in the application.

NOTE:  When a macro is executed, it can be impacted by the current 
keyboard settings of the client PC. Care should be taken to ensure that 
keyboard settings, such as Caps Lock, are not inadvertently left on. Agents 
should also be cautioned not to enter keystrokes while a macro is running, 
since that can also affect the macro.

Shortcut keys are indicated by an underlined letter in the button name, field name, or 
description. You press Alt, Ctrl, or Shift plus the underlined letter to perform the 
action. For instance:

In this case, pressing Alt-E clicks the Edit button.

The exact keystrokes for a keyboard shortcut are listed in the application’s menu. For 
instance, in Microsoft Word, to find out what the shortcut is to save a document, 
choose File from the menu bar. On the drop-down menu the Save option is followed 
by its shortcut, Ctrl-S.