Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Launch External Application actions start a third-party application in a new window. 

To ensure applications are running before macros attempt to use them, start them 
with launch actions assigned to the Startup event.

NOTE:  An application started by a launch action must use the same path on 
the agent’s PC as it does on the administrator’s PC or it must be on a 
network drive, or the launch action will not be successful.

When using launch actions, Agent Desktop can pass parameters such as command 
line arguments in two ways. 

The first method is to add parameters after the application path name. For example, 
the command to start Microsoft Excel and open a spreadsheet named mrmtest.xls is:

“c:\program files\excel.exe” “c:\my documents\mrmtest.xls”

NOTE:  Program names and command line arguments that contain spaces 
must be in quotes so that they appear as one argument rather than as 
multiple arguments.

The second method involves passing data fields as arguments. You can pass any 
valid data field while launching an application. Note that if a launch action takes place 
on the Startup event, call data may not be present. Empty or blank data fields will 
contain the string <NULL>.

1. Set up a new action. See 

The Select Action window appears.

2. Select the Launch External Application Action tab, and then click New.

The Launching External Application Action Setup dialog box appears (see 

).