Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enter the host name or IP address, port number, and peripheral ID of the ICM CTI 
Server associated with the CallManager or CallManager cluster.

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If the CTI Server is entered with a host name in ICM, enter a host name. If it is 
entered as an IP address, enter an IP address. Mixing host name and IP 
address between the ICM and Configuration Setup can result in failing to 
display enterprise data in desktop applications.

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If you have only one ICM CTI server, enter the information in the Side A 
section.

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If you are also using a redundant ICM CTI server in a duplexed environment, 
enter the location of the redundant ICM CTI server in the Side B section.

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The peripheral ID is used by services to filter information such as agents and 
skills. You can find the peripheral ID by using PG Explorer in the ICM 
Configuration Manager.

NOTE:  If you change the peripheral ID, you must restart the Sync service and 
the Enterprise service to ensure that the change is registered with them 
properly.