Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

NOTE:  This window is autofilled with the information from the CTI 
(CallManager) window. In most cases it will not be necessary to change 
anything. However, if you have a system that has multiple CTI servers, you 
may have to update the information entered here. 

Enter the host name or IP address, port number, and peripheral ID of the ICM CTI 
server associated with IP IVR. It may be the same ICM CTI server that is associated 
with the CallManager, or it may be a separate service.

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If the CTI Server is entered with a host name in ICM, enter a host name. If it is 
entered as an IP address, enter an IP address. Mixing host name and IP 
address between the ICM and Configuration Setup can result in failing to 
display enterprise data in desktop applications.

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If you have only one ICM CTI server, enter the information in the Side A 
section.

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If you are also using a redundant ICM CTI server in a duplexed environment, 
enter the location of the redundant ICM CTI server in the Side B section.

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The peripheral ID is used by services to filter information such as agents and 
skills. You can find the peripheral ID by using PG Explorer in the ICM 
Configuration Manager.