Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You can save your configuration settings by using the LCC (logical contact center) 
backup and restore feature. This feature backs up everything that is configurable 
underneath the logical contact center node—enterprise data fields and layouts, 
desktop configurations, work flows, and more.

You can use this feature to periodically archive your configuration for safekeeping, or 
just before you upgrade to a newer version of CAD. 

NOTE:  You can back up and restore from the secondary Directory Services 
in the event that the primary Directory Services is down.

The backup process creates the following *.cfg files and folders in a location you 
select:

■

Audios folder, containing any *.wav files used in Supervisor Work Flow 
audible alerts

■

Icons folder, containing all icons used on the desktops

■

Macros folder, containing any macro actions you have created

■

Agent.cfg

■

AppData.cfg

■

Audio.cfg

■

CDN2ACD.cfg

■

DSN.cfg

■

EnterpriseField.cfg

■

EnterpriseLayout.cfg

■

EntMonDevice.cfg

■

Icon.cfg

■

LCC.cfg

■

Macro.cfg

■

PhoneBookContact.cfg

■

ReasonCode.cfg

■

Server.cfg

■

ServerType.cfg

■

Skill.cfg

■

SWF.cfg

■

Team.cfg

■

VoipMonDevice.cfg

■

WorkGroup.cfg

■

WorkGroupType.cfg