Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
38
31-Mar-06
Enterprise Data
When enterprise data is enabled on an agent desktop (see
), information associated with an incoming call is displayed on the agent desktop,
as shown in
Figure 19.
The contact management portion of the Cisco Agent Desktop window, showing
enterprise data (left pane) and call activity (right pane).
enterprise data (left pane) and call activity (right pane).
NOTE: Data containing the pipe ( | ) character cannot be displayed correctly.
Fields containing this character may be blank or truncated. It is
recommended that you do not use the pipe character in any enterprise data
fields.
Fields containing this character may be blank or truncated. It is
recommended that you do not use the pipe character in any enterprise data
fields.
Use Desktop Administrator’s Enterprise Data window to specify what information is
displayed and how it appears.
displayed and how it appears.
When you select Enterprise Data in the navigation pane, the display pane displays the
Field List and Layout List, as shown in
Field List and Layout List, as shown in
.