Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

2. Choose a field index number from the drop-down list. 

The field automatically shows the next available number.

3. Enter a field name that describes the contents of the field. 

The field name and value can contain the following characters. If you use 
disallowed characters in the field name, the enterprise data field may not pop 
in the IP Phone Agent service.

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alphanumeric characters (Aa–Zz, 0–9)

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underscore ( _ )

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period ( . )

NOTE:  For Chinese, Japanese, and Korean localized sites, IP Phone Agent 
phones display the field index number, not the field name. This is due to 
phone limitations on displaying multi-byte characters. 

If the field is an ECC variable, the field name must exactly mirror how the field 
is expressed in ICM, but without the “user” prefix. For instance, the ICM ECC 
variable userAccountNumber must be named AccountNumber in the custom 
field list.

NOTE:  ECC variable names cannot be localized with multi-byte characters 
due to a limitation in ICM. 

4. If the field is an ECC variable, check the appropriate check box—Scalar or 

Array.

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A scalar ECC variable is one that stores a single piece of data.

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An array ECC variable is one that stores multiple pieces of data.

5. If you checked Array, specify the number of elements in the array in the 

number field on the right.