Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.0
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31-Mar-06
5. Create a new layout (see the procedure
).
6. Write an ICM script that assigns the new layout name to the new ECC
variable. See your ICM documentation for information on creating scripts.
To create a new layout:
1. In the Layout List area, click Add.
The Layout Editor dialog box appears. (See
.)
Figure 22.
The Layout Editor dialog box.
2. In the Layout Name field, enter a name for your layout.
3. Select the desired field from the available fields in the right pane, and either
click the left arrow button or double-click your selection to move it to the left
pane. You may select up to 16 fields.
pane. You may select up to 16 fields.
4. To rearrange the order in which fields are displayed in the left pane, select a
field and click the up or down arrow button to move the field up or down in
the list.
the list.
5. When the layout is arranged to your satisfaction, click OK.
The Layout Editor dialog box closes.
6. In the Enterprise Data window, click Apply to save your changes.
To edit an existing layout:
1. In the Layout List, select the layout you want to edit, and then click Edit.
The Layout Editor dialog box appears.