Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
VoIP Monitor
31-Mar-06
45
A phone is monitored either through desktop monitoring or a VoIP Monitor service—it
cannot be monitored by both. However, a VoIP Monitor service can be a backup if the
agent’s desktop monitoring module fails to register with Directory Services when
CAD is started.
cannot be monitored by both. However, a VoIP Monitor service can be a backup if the
agent’s desktop monitoring module fails to register with Directory Services when
CAD is started.
NOTE: A number of factors can prevent desktop monitoring from registering
with Directory Services when CAD is started—for example, there might be
network connectivity issues, a lack of some system resources due to other
applications running on the agent PC, or issues with the NIC card. As a
result, the availability of desktop monitoring cannot be guaranteed.
with Directory Services when CAD is started—for example, there might be
network connectivity issues, a lack of some system resources due to other
applications running on the agent PC, or issues with the NIC card. As a
result, the availability of desktop monitoring cannot be guaranteed.
Desktop monitoring is enabled by default.
To disable desktop monitoring:
■
Uncheck the device’s Enable Desktop Monitoring check box.
VoIP Monitor Service Monitoring
If your system has only one VoIP Monitor service, it is not necessary to set a default
monitor service or to manually assign each device to that single monitor. The VoIP
Monitor service assumes that each device is assigned to it as the only available
monitor service.
monitor service or to manually assign each device to that single monitor. The VoIP
Monitor service assumes that each device is assigned to it as the only available
monitor service.
This does not apply to devices that are configured to use desktop monitoring. The
default VoIP Monitor service does serve as a backup for desktop monitoring, if no
other VoIP Monitor service is explicitly defined as the backup.
default VoIP Monitor service does serve as a backup for desktop monitoring, if no
other VoIP Monitor service is explicitly defined as the backup.
It is advisable to select a default monitor service to avoid the possibility of having
devices unassigned to a monitor service. This situation can arise when there is more
than one VoIP Monitor service in the system.
devices unassigned to a monitor service. This situation can arise when there is more
than one VoIP Monitor service in the system.
Modifications you make in the VoIP Monitor window go into effect immediately after
you leave the VoIP Monitor window.
you leave the VoIP Monitor window.
Devices Displayed in the VoIP Monitor Window
The VoIP Monitor window displays all IPCC agent devices set up in the CallManager.
If a phone is configured for extension mobility, the Extension field displays:
■
the extension of the user logged into the phone via the Extension Mobility
service
service
■
the static extension assigned to the device’s MAC address, if no user is
logged into the phone and if a static extension is set up
logged into the phone and if a static extension is set up
■
a blank if no static extension is set up