Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide 7.0

31-Mar-06

NOTE: We recommend you assign a static extension to an extension mobility
device to make administration easier.

To set a default VoIP Monitor service:

■

From the Default VoIP Monitor Server field, choose a VoIP Monitor service.

The service you choose is set as the default monitor service for your system.
Any device not assigned to a specific VoIP Monitor service or that has
desktop monitoring disabled is monitored by the default monitor service.

To assign a device to a specific VoIP Monitor service:

1. Using either the device’s extension or the MAC address, locate the device

you wish to assign to a specific VoIP Monitor service.

You can click a column header to sort the column in ascending or descending
order to make your search easier.

2. Choose a VoIP Monitor service from the Monitor Server dropdown list.

You can right-click anywhere in a device’s row to pop up the Select a VoIP
Monitor Server dialog box from which to choose a VoIP Monitor service.

3. Make sure that the device’s Enable Desktop Monitoring check box is

unchecked.

The device is now assigned to that VoIP Monitor service.

To assign multiple devices to a specific VoIP Monitor service:

1. Use standard Windows multiple selection techniques to assign more than

one device to a specific VoIP Monitor service:

■

Shift-Click to select a range of contiguous devices, then right-click the
selected devices to display the Select a VoIP Monitor Server dialog box.

■

Ctrl-Click to select non-contiguous devices, then right-click the selected
devices to display the Select a VoIP Monitor Server dialog box.

2. Choose the VoIP Monitor service from the dropdown list, and then click OK.

The devices you selected are now assigned to that VoIP Monitor service.

Effect of Combinations of Monitoring on
Devices

Use

Table 3

to determine the effect on monitored devices with various combinations

of desktop monitoring, VoIP Monitor service monitoring, and setting a default monitor.

If a device is assigned to be monitored by a specific VoIP Monitor service, and that
service fails, there is no failover to the default VoIP Monitor service (if one is
designated). However, if a device has desktop monitoring enabled, and the desktop