Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

VoIP Monitor

31-Mar-06

monitoring module is not registered with Directory Services at the time a monitoring
or recording session is requested, there is failover to a specific VoIP Monitor service
(if designated) or to the default VoIP Monitor service (if designated).

Removing a VoIP Monitor or Recording &
Playback Service from Directory Services

The Remove VoIP, Recording/Playback Server button on the toolbar enables you to
remove a VoIP Monitor service or Recording & Playback service from Directory
Services.

Table 3.

Effect of Monitoring Options on Devices

Specif

ic V

Desktop Monitor

Default V

Effect on Devices

Monitoring fails if there are multiple VoIP monitor services;
monitored by default VoIP Monitor service if there is one
VoIP Monitor service in the system.

Monitored by specific VoIP Monitor service; no backup in
case of failure.

Monitored by Desktop Monitor; backed up by specific VoIP
Monitor service.

Monitored by specific VoIP Monitor service; no backup in
case of failure.

Monitored by Desktop Monitor; no backup in case of failure.
If there is only one VoIP Monitor service in the system, it
serves as backup.

Monitored by Desktop Monitor; backed up by default VoIP
Monitor service.

Monitored by default VoIP Monitor service; no backup in
case of failure.

Monitored by Desktop Monitor; backed up by the specific
VoIP Monitor service. If the selected VoIP Monitor service
fails, there is no backup.