Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Is Not in the List. The data field is compared to the list you set up in the 
List pane to determine if it is not in that list. Click Add to add an item to 
the list of strings. Strings are not case sensitive. You can use wild cards 
(* and ?) to simplify your list. See 

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Length of Data. The length of the data field is between a minimum and 
maximum number of characters that you set. 

4. Ensure that the Enable Condition check box is checked, and then click OK.

You can use wild cards when entering strings in the data field conditions list pane. 
This enables you to avoid having to enter many strings if the strings you want to list 
have common elements. 

Wild card characters used are the asterisk (*) and the question mark (?). 

An asterisk in a string replaces any quantity of characters, as long as the other 
characters in the string match. For instance, ABC* matches strings that begin with 
ABC but end in any quantity of any characters.

A question mark in a string replaces any character, but the length of the string must 
be exactly as represented. For instance, ABC?? matches strings that begin with ABC 
and end in 2 other characters.

You can modify both any custom work flows you create and the default work flow.

5. From the Voice Contact Work Flow List, select the work flow you want to 

modify, and then click Edit.

If you selected a custom work flow, the Edit Voice Contact Classification 
dialog box appears. 

If you select the default work flow, the Voice Contact Work Flow window 
appears. The default work flow does not classify voice contacts, and so 
bypasses the Edit Voice contact Classification dialog box.

6. Modify the voice contact classification if desired, and then click OK to 

proceed to the Voice Contact Work Flow window.

7. Modify the work flow as desired, and then click Apply to save your changes.

You can delete any custom work flow you create. You cannot delete the default work 
flow.