Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
98
January 16, 2013
Record/Monitor Notification
The Record/Monitor Notification window is used at the global level to enable or
disable messages to agents that they are being recorded or monitored, or both.
disable messages to agents that they are being recorded or monitored, or both.
To enable or disable notification:
1. Select the Record/Monitor Notification node in the navigation tree.
2. In the Record/Monitor Notification window, select or clear the Notify
Monitoring and/or Notify Recording check boxes, then click Apply.
You can also enable/disable monitoring and recording from the menu bar.
1. Select the Work Flow Configuration node or any of its subnodes in the
navigation tree.
2. From the menu bar, choose Monitoring.
3. Choose Notify Monitoring and/or Notify Recording from the menu. A check
mark appears next to the option when it is enabled.
Figure 47.
Record/Monitor Notification window
Figure 48.
Notify Monitoring