Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

122

January 16, 2013

c. Select if you want the filter to apply when ALL conditions are true, or if 

ANY conditions are true. 

4. Click OK to complete setting up the first level filter in the new voice contact 

work flow.

Setting Up a New Work Flow

After a new voice contact classification is created, Desktop Administrator takes you to 
the Voice Contact Work Flow window (

). In this window you set up the second 

level of filtering, consisting of events and rules, and the resulting actions for your new 
voice contact work flow.

When an event occurs, the rules associated with the event are evaluated in the order 
they are listed in the Rules pane. When a rule is met, the actions associated with that 
rule are executed in the order they are listed in the Actions pane. Subsequent rules 
are not evaluated.

Figure 62. 

Voice Contact Work Flow window