Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
124
January 16, 2013
To configure data field conditions for a work flow rule, use the Current Rule Conditions
section of the Voice Contact Work Flow window. To configure data field conditions for a
voice contact classification, use the Data Field Condition dialog box (
section of the Voice Contact Work Flow window. To configure data field conditions for a
voice contact classification, use the Data Field Condition dialog box (
).
To set up data field conditions:
1. In the Voice Contact Classification dialog box, click Edit. In the Voice Contact
Work Flow window, add a new rule and then click Edit in the Current Rule
Conditions section of the window.
Conditions section of the window.
2. Select a data field from the Data Field drop-down list.
The Data Field lists all the enterprise data fields used in your system.
Not all data fields are available for all events, for instance, Calling# and
Called# are not available for the Ringing event.
Called# are not available for the Ringing event.
3. Specify one of the data field filters:
— Is Empty. The data field is empty.
— Is Not Empty. The data field is not empty.
— Is In the List. The data field is compared to the list you set up in the List
pane to determine if it is in that list. Click Add to add an item to the list of
strings. Strings are not case sensitive. You can use wild cards (* and ?) to
strings. Strings are not case sensitive. You can use wild cards (* and ?) to
Figure 63.
Data Field Condition dialog box