Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Actions
January 16, 2013
165
High Priority Chat Messages
A high priority chat message is a predefined message that appears in a supervisor’s
Chat window (
Chat window (
). The message behaves just like a regular chat message that
is tagged as high priority—it pops up on the supervisor’s screen on top of all other
windows to attract the supervisor’s attention.
windows to attract the supervisor’s attention.
You can configure a task button on the Agent Desktop toolbar to send such a message
from an agent to the agent’s supervisor(s).
from an agent to the agent’s supervisor(s).
NOTE: Agents who use CAD-BE can send a high priority chat message
to their supervisor, but the supervisor cannot reply to the message,
because CAD-BE does not have chat capability.
to their supervisor, but the supervisor cannot reply to the message,
because CAD-BE does not have chat capability.
Figure 92.
Sample high-priority chat message