Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
166
January 16, 2013
To set up a utility action:
1. Set up a new action (see
. The Select Action window appears.
2. Select the Utility Action tab, then click New. The Utility Action Setup window
appears (
).
3. Type a name for the new action, select an action type from the drop-down list,
then click OK.
■
If you select Record as the action type, select Start or Stop from the
Action field.
Action field.
■
If you select HighPriorityChat, type the message you want to send as the
predefined, high-priority chat message in the Message field.
predefined, high-priority chat message in the Message field.
NOTE: When the dialog box initially opens, only the Action Name and
Action Type fields are visible. When you choose the Record action
type, the Action field appears. When you choose the High Priority
Message action type, the Message field appears.
Action Type fields are visible. When you choose the Record action
type, the Action field appears. When you choose the High Priority
Message action type, the Message field appears.
NOTE: If a Record action is part of a voice contact work flow, the
agent being recorded will see a recording icon in the contact
appearance pane even if notification is turned off.
agent being recorded will see a recording icon in the contact
appearance pane even if notification is turned off.
Figure 93.
Utility Action Setup window