Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

174

January 16, 2013

Alternate Agent Re-Skilling Websites

You can specify two alternative agent re-skilling websites to appear in the Tools menu 
of Cisco Supervisor Desktop (

).

By default, these menu options both lead to the default Cisco Unified Contact Center 
Enterprise Web Administration Agent Re-skilling website on Unified ICM. 

1. Under the Agent Re-skilling node, select Site 1 or Site 2. 

2. In the right pane, clear the Use Cisco’s Re-skilling tool check box. The URL 

field and Apply button are enabled.

3. Type the URL of the site you want supervisors to use, then click Apply.

NOTE:  You cannot change the display name. 

1. Under the Agent Re-skilling node, select the site you want to use the default.

2. Select the Use Cisco’s Re-skilling tool check box, then click Apply.

Agent Re-skilling Notes

■

Website changes do not take effect until Supervisor Desktop is restarted.

■

Any URL you enter is not checked by the system for accuracy.

■

You can enter up to 256 characters in the URL field.

■

You can enter any type of URL (for example, http, https, file, or ftp).

Figure 96. 

Cisco Supervisor Desktop Tools menu